AT&T Workforce Manager for Field Service
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Field Service

Serve your customers more efficiently with AT&T Workforce Manager. Our application helps field service companies optimize their workflows, increase productivity, and maintain employee accountability during routine operations.

Save time
in the field

Provide mobile employees the ability to begin their daily tasks immediately, without having to drive to the office first.

Enhance your service to customers

Reach work locations quicker, complete more jobs on a daily basis, and give your clients a less complicated paperwork experience by using digital forms.

Direct your mobile employees with ease

Send out new orders to your technicians whenever adjustments in workflows need to be made. Mobile employees receive updates via handset devices, allowing them to remain at work in the field when directives are changed.

Fleet

Improve fuel efficiency, enhance employee accountability when company vehicles are in use, and help reduce wear and tear on your fleet with the power of AT&T Workforce Manager’s fleet tracking technology.

Asset

Lower the potential for your assets to be stolen by using AT&T Workforce Manager to monitor them around the clock. Alerts, Geofences, and more can all be used to help ensure your equipment and cargo remains safe around the clock.

Handsets

AT&T Workforce Manager takes field insight a step further by providing handset tracking to your workforce. See the locations of your mobile employees while they’re on the clock, even once they’ve left their business vehicles.

Kick off the day with

Timekeeping

Allow your remote employees to register time punches from smartphones or tablets. Timekeeping saves employees valuable time by eliminating trips to the office to clock in and out, allowing workers to drive less and take on more tasks per day.

  • Increase timesheet accuracy.
  • Reduce unnecessary overtime payouts.

Assign work orders with

Job Dispatching

With Job Dispatching, you can effortlessly reroute staff on the fly by sending out new instructions to their mobile devices.

  • Direct the closest available employees to new jobs that come in.
  • Increase workforce productivity.
  • Dispatch jobs without workers having to return to the office.

AT&T Enhanced Push-to-Talk integration

AT&T Workforce Manager makes it even easier for you to coordinate mobile employees with Enhanced Push-to-Talk (EPTT). Speak with multiple team members at once via desktop-to-handset integration to save time and improve clarity.

Monitor your crew,
equipment, and vehicles with

GPS Tracking

Use AT&T Workforce Manager’s GPS Tracking feature to track your employees during working hours, as well as your company’s vehicles and equipment overnight. Staff can begin working as soon as they enter their business vehicles and clock in, allowing them to take on more jobs per day.

“[The software] provides real-time access, constantly showing us where our vehicles are located.”

  • Increase profits by saving time and accomplishing more tasks daily.
  • Reduce fuel expenditure.
  • Prevent equipment theft.

Fleet Monitoring

Fleet tracking on AT&T Workforce Manager makes it easy for field service companies to keep their maintenance vehicles secure, while also helping them keep tabs on the driving behaviors of mobile employees during working hours.

“We saw a 25 percent reduction in fuel consumption in the first month after implementation.”

Asset Management

Asset tracking on AT&T Workforce Manager helps field service companies safeguard the tools they use on a daily basis, allowing them to be left at job sites overnight. Your business’s equipment is essential; use our solutions to gain extra insight into its various locations at any time.

“Productivity has increased by 50% as a direct result of implementing the AT&T Workforce Manager into [our] business model.”

Collect data more efficiently with

Wireless Forms

Billing forms, job orders, maintenance requests and other types of documents can all be digitized with Wireless Forms on AT&T Workforce Manager. Receive back data collected from your mobile technicians at homes or other job sites nearly instantly, all while saving on reduced paper costs.

  • Create custom digital versions of your field service company’s paper forms.
  • Enhance the legibility of forms by making them electronic.
  • Use calculation fields, conditional fields, and more to make your documents dynamic.

Manage inventory with

Barcode Scanning

Use mobile device cameras to scan barcodes and QR codes. Attach scans to Wireless Forms and seamlessly send them back to your company’s headquarters.

“The managers love our new mobile inventory process. They were able to complete the task in half the time, saving about five hours.”

  • Make your business’s inventory management more efficient.
  • Have employees scan ID cards before clocking in and going to work.
  • Place scanning points for employees to use during mandatory security checks.

Use Cases

AT&T Workforce Manager is able to provide field service companies like yours with critical data that can help enhance workforce efficiency.

Installation and Repair

Allow your technicians to drive directly to job locations in the field without going to the office first, monitor your maintenance vehicles around the clock, and use Barcode Scanning to verify job completion.

Landscaping and Pest Control

Use Wireless Forms to document before and after data about maintained yards, track trailers and vehicles, keep digital records of locations that have been treated for pests, and barcode scan chemical EPA numbers for efficient documentation.

Utilities

Serve customers more effectively by redirecting nearby employees to fix critical electrical or water line failures faster than ever. Enhance team safety through GPS Tracking, which shows the pinpointed locations of your electricians and plumbers during working hours.

AT&T Workforce Manager

the end-to-end solution for fleet and mobile business coordination.

Find out more about our application’s potential in the field service industry here.

Keep in touch!

Support:

1-888-262-0375

Questions?

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General: AT&T Workforce Manager Solution is available only to Customers with a qualified AT&T business or government agreement ("Enterprise Agreement") and a Foundation Account Number ("FAN"). It may not be available for purchase in all sales channels or in all areas. The Solution is available for use with multiple network service providers. Only Customer Responsibility Users (“CRUs”) are eligible to use the Solution. For CRUs subscribed to an AT&T wireless service, activation of an eligible AT&T data plan on a compatible device is required. Measured usage incurred in connection with the Solution will be charged as specified in the associated data plan. For use of the Solution with devices subscribed to non-AT&T wireless providers, Customer is responsible for ensuring that Customer, its applicable end users and the Solution complies with all applicable terms of service of such other wireless carrier(s). All associated voice, messaging and data usage will be subject to the applicable rates and terms of such other wireless carrier(s). Refer to applicable wireless carrier(s) for such rates, terms and conditions. A compatible device and qualified data plan is required.

Technical requirements - Additional hardware, software, services and/or network connection may be required. Additional fees, charges, taxes and other restrictions may apply. The Solution's functionality is limited to certain mobile devices and operating systems. The Solution is compatible with devices on iOS version 6 or higher and Android devices on version 3.0 or higher. A minimum 1GB Wireless Data Plan is recommended for each device. The Solution is compatible with Internet Explorer version 8 or higher, Firefox, Chrome and Safari. Not all features are available on all devices.

Coverage - Coverage is not available in all areas. AT&T wireless coverage maps are available at www.wireless.att.com/coverageviewer. Wireless service is subject to transmission limitations and terrain, system, capacity and other limitations. Availability, security, speed, timeliness, accuracy and reliability of service are not guaranteed by AT&T. When outside coverage area, access will be limited to information and applications previously downloaded to or resident on a subscribed device.

Reservations and restrictions - AT&T reserves the right to (i) modify or discontinue the Solution in whole or in part and/or (ii) terminate the Solution at any time without cause. The Solution is subject to the terms and conditions of the applicable Enterprise Agreement, between AT&T and Customer and the End User License Agreement (EULA) found at https://workforcemanager.att.com/eula, which is solely between Customer and Actsoft, Inc. As between AT&T and Customer, the Solution is offered on an “AS IS” basis. The EULA must be accepted at the time the Customer application is downloaded or before its first use. If Customer does not accept the terms of the EULA, Customer must not use the Solution. Customer must accept the EULA as the party liable for each CRU, and agrees that the CRU will comply with the obligations under the EULA, including but not limited to the limitations of use in certain countries. Customer is responsible for providing each CRU of an enabled mobile device with a copy of the EULA. The Customer and the CRU are individually and jointly liable under the EULA. AT&T reserves the right to conduct work at a remote location or use, in AT&T's sole discretion, employees, contractors or suppliers located outside the United States to perform work in connection with or in support of the Solution. Other restrictions may apply.

Customer may cancel the Solution at any time. Offer subject to change. Customer's sole and exclusive remedy for any damages, losses, claims, costs and expenses arising out of or relating to use of the Solution will be termination of service.

Data Privacy

Customer Personal Data may be transferred to or accessible by (i) AT&T personnel around the world; (ii) third parties who act on AT&T's or AT&T's supplier's behalf as subcontractors; and (iii) third parties (such as courts, law enforcement or regulatory authorities) where required by law. Customer will only provide or make Customer Personal Data accessible when Customer has the legal authority to do so and for which it has obtained the necessary consents from its end users, and will camouflage or securely encrypt Customer Personal Data in a manner compatible with the Solution. As used herein, the term Customer Personal Data includes, without limitation, name, phone number, email address, wireless location information or any other information that identifies or could reasonably be used to identify Customer or its end users. Customer is responsible for providing end users with clear notice of AT&T's and Customer's collection and use of Customer Personal Data obtained via the Solution and for obtaining appropriate end user consent to that collection and use. Customer may satisfy its notification requirements as to AT&T by advising end users in writing that AT&T and its suppliers may collect and use Customer Personal Data by providing for end user review the relevant links to the Product Brief or other sales information that describes the Solution and to AT&T's Privacy Policy at http://www.att.comn/gen/privacy-policy?pid=2506.

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