AT&T FirstNet Certified™

FirstNet Certified™

AT&T Workforce Manager Shield is available in the FirstNet App Catalog™, making it a scalable solution that’s able to help primary and extended primary organizations alike optimize their efficiency. FirstNet grants priority bandwidth exclusively to these types of organizations, allowing them to remain connected during periods of high network traffic. Our application works in tandem with the FirstNet network to give those who uphold public safety tools for reliable communication, faster response times, and unparalleled workforce insight during mission-critical situations.

FirstNet Primaries

FirstNet Extended Primaries

Clean up disaster zones more effectively using AT&T Workforce Manager Shield to coordinate your workforce.

Direct staff to repair sites via mobile device alerts for faster response times.

Monitor personnel, equipment, and fleet vehicle locations on a live view map interface.

Restore city infrastructure with enhanced communication backing your team’s operations.

AT&T Workforce Manager Shield

The end-to-end, highly secure solution for fleet and mobile business coordination

Find out more about our application’s potential for primary and extended primary organizations here.

EMS and Healthcare

As a critical asset to public safety, emergency services and healthcare organizations must be able to retain operational continuity when network bandwidth is limited. With the power of the FirstNet network and AT&T Workforce Manager Shield, dispatchers can relay new instructions to mobile medical staff uninterrupted, see their locations during working hours, and receive data back from the field.

Keep data highly secure at rest and in transit.

  • Communicate with members of your mobile workforce on an encrypted platform.
  • Digital forms that support HIPAA compliance allow your team to record Personal Health Information (PHI) and reduce paper costs.
  • Monitor the near real-time GPS positions of medical equipment, personnel, and emergency vehicles in the field.

Hospital Care

Efficiently manage medical equipment inventory, store and protect sensitive PHI, and provide more attentive care to patients making hospital visits. Create smarter business plans with reports and analytics about how your organization is conducting its operations.

Emergency Care

Reach clients who require immediate medical services in the field quicker by dispatching your mobile staff to their locations on the fly. FirstNet’s bandwidth grants your team with priority connection levels, keeping your workforce always in the best position possible for effective public aid.

Medical Transport

Keep tabs on the GPS positions of equipment, personnel, and medical vehicles. Verify patient visits from remotely submitted forms and schedule non-emergency transport jobs with ease. Help ensure that pharmaceutical delivery schedules aren’t interfered with using FirstNet’s priority network access.

AT&T Enhanced Push-to-Talk integration

AT&T Workforce Manager makes it even easier for you to coordinate mobile employees with Enhanced Push-to-Talk (EPTT). Speak with multiple team members at once via desktop-to-handset integration to save time and improve clarity.

Law Enforcement and Military

Safety of personnel remains a priority for organizations in the public sector. Our solution is able to help government-operated departments maintain knowledge regarding the locations and statuses of their employees, assets, and vehicles, all while keeping crucial data points highly confidential.

Preserve connectivity between the office and the field.

  • Monitor operations for consistency, safety of personnel, and proper equipment positions.
  • Save time during mission-critical moments through efficient dispatching.
  • Create custom, highly secure digital documents with dynamic fields for calculations, photos, and audio recordings.

District Employees

Create custom wireless documents for anything from routine inspections to public records, monitor county-owned vehicles 24/7, and effectively relay new information to government employees while they’re at work in the field.


Keep sensitive intel safer with the capabilities of AT&T Workforce Manager Shield. Track soldier positions in the field securely and keep GPS surveillance on military vehicles and assets to help ensure equipment security.


Monitor the locations of officers while they’re on patrol to make sure they are appropriately and evenly dispersed throughout the district. Rerouting available law enforcement employees is also made easier through AT&T Workforce Manager Shield’s Job Dispatching feature.


During an emergency event, the time for action is immediate. Use AT&T Workforce Manager Shield to accelerate your department’s response to critical situations and better serve the public through tools that can help improve field visibility, assistance dispatching, and crucial messaging to your personnel.

Reach those in need more efficiently.

  • Improve safety with locational insight on firefighters who are at work in the field.
  • Stay connected to your team, regardless of current network stress.
  • Keep up to date with fire truck and equipment locations in near real-time.


Remain online and in tune with your workforce with priority bandwidth during instances of catastrophic weather. Fires or debris blockages caused by powerful storms can be dealt with quicker using AT&T Workforce Manager Shield’s communication, GPS tracking, and documentation capabilities to streamline operations.

Severe Weather

Designate the exact locations of fires on your solution’s live view GPS map and route the closest available firefighters to take care of them. If a certain blaze requires more manpower than expected to put out, assign additional personnel to it on the fly.

EMS Coordination

Strong communication between EMS and fire departments remains an essential part of any emergency response. AT&T Workforce Manager Shield makes coordination of mobile employees easier, providing their organizations with a more reliable means of order distribution.

State and Local Government

Provide your department with a combination of efficiency using AT&T Workforce Manager Shield and FirstNet. During emergency situations, work to restore order more effectively using features like Job Dispatching, Geofences, and Intra-Company Messaging to identify and relay objective details.

  • Assign tasks to your employees via digital notifications to save time.
  • Identify personnel locations and statuses to simplify work order management.

Use Case

Government Employees

Whether it’s for routine inspections or public record storage, AT&T Workforce Manager Shield can provide an intuitive way for government employees in the field to collect and submit information. Its Wireless Forms feature offers multiple dynamic fields like photo capture, signature capture, calculation fields, Barcode Scanning, and more to make documentation smarter for your workforce.

Waste Management

Coordinate restoration efforts more powerfully with AT&T Workforce Manager Shield. During times where traditional networks are weakened, stay connected, identify the most important areas to tend to, and direct employees to them with ease.

  • See the placement of waste collection trucks, employees, and assets in the field.
  • Shift priorities as needed, and relay new information to workers nearly instantly.

Use Case

Natural Disaster Recovery

After a brutal natural disaster, cleanup efforts can be made easier to conduct using AT&T Workforce Manager Shield for end-to-end communication. Intra-Company Messaging provides a highly secure platform for your administrators to keep in contact with mobile employees and direct them to the hardest hit areas.


Remediation companies are heavily relied on in aftermath scenarios; with AT&T Workforce Manager Shield, you can retain team unity as your service begins to restore areas to their previous conditions. Make your workforce more versatile, keep productivity optimized, and see where efficiency can be improved using our solution.

  • Reduce fleet vehicle fuel costs while making reparations with GPS tracking and driver scorecards.
  • Check employee statuses and other important diagnostics on the fly from AT&T Workforce Manager Shield’s dashboard.

Use Case

Environmental Cleanup

When industrial disasters occur, such as an oil spill, having a workforce management solution can make the recovery process easier to coordinate. Use AT&T Workforce Manager Shield to help reduce the negative environmental impact through improved communication with your mobile cleanup teams, as well as the ability to change instructions at will.


Use AT&T Workforce Manager Shield to respond to water and electrical failures more efficiently. Oversee your mobile workforce with locational insight, data collection, and powerful reporting that provides detail on how operations are being conducted in near real-time.

  • Maintain oversight on mobile operations around the clock.
  • Enhance employee safety through GPS mobile device monitoring during working hours.

Use Case

Power Restoration

Keep employees safer during the process of restoring electricity after a storm. If downed power lines are being repaired, you can use GPS tracking to stay constantly aware of staff locations while they perform work on them, and dispatch immediate assistance in the case of an emergency situation.

FedRAMP Ready

AT&T Workforce Manager Shield is equipped with a FedRAMP Moderate-Impact Software-as-a-Service authorization. This provides organizations with a federally compliant and cost-effective solution for non-critical and mission-critical needs.

Interested in learning more?

See a demo of how AT&T Workforce Manager Shield can help your organization succeed.

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General: AT&T Workforce Manager Solution is available only to Customers with a qualified AT&T business or government agreement ("Enterprise Agreement") and a Foundation Account Number ("FAN"). It may not be available for purchase in all sales channels or in all areas. The Solution is available for use with multiple network service providers. Only Customer Responsibility Users (“CRUs”) are eligible to use the Solution. For CRUs subscribed to an AT&T wireless service, activation of an eligible AT&T data plan on a compatible device is required. Measured usage incurred in connection with the Solution will be charged as specified in the associated data plan. For use of the Solution with devices subscribed to non-AT&T wireless providers, Customer is responsible for ensuring that Customer, its applicable end users and the Solution complies with all applicable terms of service of such other wireless carrier(s). All associated voice, messaging and data usage will be subject to the applicable rates and terms of such other wireless carrier(s). Refer to applicable wireless carrier(s) for such rates, terms and conditions. A compatible device and qualified data plan is required.

Technical requirements - Additional hardware, software, services and/or network connection may be required. Additional fees, charges, taxes and other restrictions may apply. The Solution's functionality is limited to certain mobile devices and operating systems. The Solution is compatible with devices on iOS version 6 or higher and Android devices on version 3.0 or higher. A minimum 1GB Wireless Data Plan is recommended for each device. The Solution is compatible with Internet Explorer version 8 or higher, Firefox, Chrome and Safari. Not all features are available on all devices.

Coverage - Coverage is not available in all areas. AT&T wireless coverage maps are available at Wireless service is subject to transmission limitations and terrain, system, capacity and other limitations. Availability, security, speed, timeliness, accuracy and reliability of service are not guaranteed by AT&T. When outside coverage area, access will be limited to information and applications previously downloaded to or resident on a subscribed device.

Reservations and restrictions - AT&T reserves the right to (i) modify or discontinue the Solution in whole or in part and/or (ii) terminate the Solution at any time without cause. The Solution is subject to the terms and conditions of the applicable Enterprise Agreement, between AT&T and Customer and the End User License Agreement (EULA) found at, which is solely between Customer and Actsoft, Inc. As between AT&T and Customer, the Solution is offered on an “AS IS” basis. The EULA must be accepted at the time the Customer application is downloaded or before its first use. If Customer does not accept the terms of the EULA, Customer must not use the Solution. Customer must accept the EULA as the party liable for each CRU, and agrees that the CRU will comply with the obligations under the EULA, including but not limited to the limitations of use in certain countries. Customer is responsible for providing each CRU of an enabled mobile device with a copy of the EULA. The Customer and the CRU are individually and jointly liable under the EULA. AT&T reserves the right to conduct work at a remote location or use, in AT&T's sole discretion, employees, contractors or suppliers located outside the United States to perform work in connection with or in support of the Solution. Other restrictions may apply.

Customer may cancel the Solution at any time. Offer subject to change. Customer's sole and exclusive remedy for any damages, losses, claims, costs and expenses arising out of or relating to use of the Solution will be termination of service.

Data Privacy

Customer Personal Data may be transferred to or accessible by (i) AT&T personnel around the world; (ii) third parties who act on AT&T's or AT&T's supplier's behalf as subcontractors; and (iii) third parties (such as courts, law enforcement or regulatory authorities) where required by law. Customer will only provide or make Customer Personal Data accessible when Customer has the legal authority to do so and for which it has obtained the necessary consents from its end users, and will camouflage or securely encrypt Customer Personal Data in a manner compatible with the Solution. As used herein, the term Customer Personal Data includes, without limitation, name, phone number, email address, wireless location information or any other information that identifies or could reasonably be used to identify Customer or its end users. Customer is responsible for providing end users with clear notice of AT&T's and Customer's collection and use of Customer Personal Data obtained via the Solution and for obtaining appropriate end user consent to that collection and use. Customer may satisfy its notification requirements as to AT&T by advising end users in writing that AT&T and its suppliers may collect and use Customer Personal Data by providing for end user review the relevant links to the Product Brief or other sales information that describes the Solution and to AT&T's Privacy Policy at http://www.att.comn/gen/privacy-policy?pid=2506.

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